From the first staff report to a court-ready record, across every location.
A short look at CaseTrace Retail at work on the floor: an event documented in a minute, and the whole case ready for police or insurance in one tap.
CaseTrace Retail keeps the whole workflow in one place: intake, the Review Queue, evidence preservation, repeat-incident history, and authorized handoff to law enforcement.
Voice intake, photos and a governed vocabulary turn what staff saw into a factual record. No accusations, no free-text drift.
Your own entrance cameras and enrolled records surface a Similarity Result. A person decides what happens next: No Action, View Record, or Log Incident.
When a manager authorizes it, the record leaves as a sealed handoff with its full history and integrity intact.
Associates open a handheld observation from the phone: photograph a person or a license plate, and the result waits in the Review Queue. Encrypted push-to-talk runs inside the same app, and every call lands on the record.